Booking Terms and Conditions

Online Booking and Payment

The Moray Walking & Outdoor Festival is run by the Moray Way Association and sells tickets on behalf of event providers unless otherwise specified. This means that the final contract for your purchase will be between you and the event provider.

Your Order

When you place an order you will automatically receive an email from us. Your order constitutes an offer made to us to purchase the services specified in the order. When payment is received you will receive a further email confirming acceptance of your offer. It is your responsibility to check that the confirmation issued to you is accurate.

Payment

We accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Payment can be made using any major credit or debit card, or direct from a Paypal account.

Refunds – Customer cancellation

Refunds can be claimed for bookings cancelled before May 31. After May 31, refunds will only be made if the places are resold as by then arrangements for events are in place. In all instances, we reserve the right to levy an administrative charge of £1.

Refunds – Provider cancellation

Refunds will be provided in full when an event is cancelled by a provider. We are unable to offer any reimbursement or refund for any accommodation or transport booked if circumstances require an event to be cancelled.

Changes to the programme

In the event of circumstances beyond our control, we reserve the right to alter the programme and events.

Basis of participation

The organisers of the Moray Walking and Outdoor Festival recognise that outdoor activities carry a risk of personal injury dependent in part upon the skills of participants and prevailing weather conditions, both outwith the control of the organisers. Event participants are responsible for assessing their own fitness and suitability for taking part in activities. In common with similar events, we try and help you make an initial judgement about whether your fitness is sufficient for any event by using an event grading system. This is included in the details under every event and full descriptions can be found on the event grading page. This is important because the festival seeks to provide events suitable for a wide range of abilities and interests. We are delighted if someone who does not normally venture out into the countryside is tempted to join one of our shorter strolls. Enjoyment, interest and good memories are our aims. If in doubt, contact the provider.

Descriptions of events

Every effort is made to ensure that all activities are described accurately to allow participants to make informed decisions. Ultimately event descriptions on this site are the responsibility of each event provider, and the officers of The Moray Way Association cannot be held responsible for any inaccuracies. If there is uncertainty over what participation, in any event, entails then enquiries should be made to seek clarification.

Suitability of events

The safety and enjoyment of individuals on any event is largely dependent upon the fitness, skills and health of each individual. It is expected that participants use the information provided to choose suitable events, and do not undertake any event, or challenge within an event, that is beyond their capability. In the unlikely circumstance that on the day of the event the leader has reasonable grounds to doubt the suitability of their event for any individual, then they have the right to refuse admission without refund.

Young People and Vulnerable Adults

Young people (under 16yrs) and vulnerable adults are welcome on appropriate events but must be accompanied by an appropriate carer or responsible adult. The accompanying adult is best placed to judge the capability of their charge and has the full responsibility both for judging the suitability of the event for that young person or vulnerable adult and for their actions during the event.

Dogs

In general, dogs are welcome on walks, providing dog owners act responsibly in accordance with the Scottish Outdoor Access Code and ensure that dogs are kept under close control in the vicinity of livestock and in rural areas. The decision on whether dogs are welcome on individual events is the prerogative of the event provider, especially where transport is part of the event. When dogs are not allowed on an event, it will be noted in the event instructions. If there is any doubt, please contact the event provider before booking the event.

Updated January 2019